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Location: BlogsGrumpy Old Gastronome    
Posted by: Charlie 11/5/2009 4:31 PM

Is it me?
I paid over £60 for a 'Top of the range'  Russell Hobbs kettle just over a year ago and it was great - until just a short while out of guarantee.  It was well designed, looked good, easy to fill. solidly built, fast boiling, quiet:  Almost perfect!  I say 'almost' because in spite of being just about the most robust, well designed kettle I could find at the time, a stupid little bit of plastic engineering in the form of the tiniest, thinnest, weakest lid hinge pivots you can imagine have suddenly sheared off rendering the whole thing useless and unusable.  The bad design of the offending parts are almost impossible to see until the kettle is broken or dismantled.  I have now spent 2 days looking for a replacement kettle paying particular attention to the hinge lids on all the models of all the makes regardless of price, and - guess what?  The hinge pivots are a weak point on almost every one and the ones that do have a hinge that looks a bit stronger are so badly designed in other ways that you wouldn't want them in your kitchen!  Some of the worst are the ones without a hinge but have a lift off lid which, the designers seem oblivious to the obvious, when it gets warm the metal expands, the lid gets tighter and you then take the skin off your knuckles when you pull it harder and it comes off causing you to hit your hand on the underside of the handle!
I am still looking but if anyone thinks they know of one I can't fault please let me know.  I'll probably write to Russell Hobbs when I get time aand if I get a reply will post it here.

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Comments (3)  
Re: Electric Kettles    By pezenas on 11/21/2009 6:42 PM
Charlie

You should write to Russell Hobbs in or out of guarantee. Sometimes design faults only become apparent once the public use them as they should be used and not under laboratory testing condition.

Seven years ago I bought what to me was an expensive new car. Just 3 months out of the factory we took it on holiday to France and as we were cruising along I heard a clatter beneath the car and when I looked in the rear mirror (already braking) I saw bits bouncing along the road. A very helpful and obviously knowledgable Frenchman ran up to me with the bits and explained my air conditioning unit had dropped off. As the car was nearly new I had no problem having it repaired although I had to wait until I got back to blighty. It made for a very uncomfortable holiday whenever we were in the car as it was hot and the incident happened at the start of the holiday. The manufacturers claimed they had no knowledge of a similar incident but still thanked me for bring it to their attention. This is a very long winded way of saying get the facts before the manufacturer. Maybe they will improve the design if others do the same. You could also consider dropping a line to Which? in case they are contemplating doing a 'best buy' for kettles.

regards

Peter

Re: Electric Kettles    By pezenas on 11/21/2009 8:02 PM
Charlie
I've just seen a comment on teletext indicating there is an EU directive (1999/44/EU) which gives you a minimum 24 month guarantee

Re: Electric Kettles    By pezenas on 11/21/2009 8:02 PM
Charlie
I've just seen a comment on teletext indicating there is an EU directive (1999/44/EU) which gives you a minimum 24 month guarantee


  
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